Oops, so sorry for the delay. I promised to write about my opinions on the whole “shilling for the library” topic, so here we go. First of all, I should discuss the results: out of a total of 16 votes, 69% were okay with librarians or library employees “shilling” library social media sites (i.e. commenting as if they were not employees or without disclosing their relationship with the library in order to promote the library or its services and programs), and 31% were against shilling. I have to admit, I’m quite surprised by the results.
Personally, I am not okay with shilling for the library. I think it’s an ethical thing, and as a professional (with professional ethics and an advanced education), I just feel that it is wrong. I think it undermines all that we try to do in the library and it also insults the intelligence of the community, since at some point people will figure out that you work for the organization. People these days are very savvy about shilling and misleading representation, in the US even bloggers have had stricter rules regarding disclosure. I don’t see how being a non-profit or public organization suddenly makes the ethics of the situation shift or change–that sounds like justifying shady behaviour to me. Note, when discussing in the original post what “shilling” means, I included a definition and link. I’m not talking about promoting a service/program while disclosing that you work for the organization (“Hi, I’m a librarian at XYZ library. We have some fantastic programs, you should check them out!”) but rather hiding or not disclosing the fact that you have a relationship with the organization, which seems to me to be a conflict of interest (“The XYZ library has GREAT programs, I go there all the time!”). My personal litmus test is if it isn’t okay to do in the private sector, then it’s probably not okay to do in the public/non-profit sector either.
Frankly, if you feel the need to shill for your library in order to get more people in the door, then you probably have some problems and need a lot more help then a little posting on FaceBook or Twitter shilling your library will be able to fix.
Do you have a thought/opinion that you’d like to share? Think I’m out to lunch? Agree with me? Leave a comment below!
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